Refund Policy
Overview
At HauteHub.com, customer satisfaction is our top priority. We strive to provide high-quality Skin Care, Hair Care, Jewellery, Cosmetics, and Watches. However, if you are not completely satisfied with your purchase, we are here to assist you with our refund and return policy.
Refund & Return Eligibility
We accept returns and offer refunds under the following conditions:
- The item must be unused, undamaged, and in its original packaging.
- Returns must be requested within 7 days of receiving the product.
- Proof of purchase (order confirmation or receipt) is required.
Non-Refundable Items
The following items are not eligible for return or refund:
- Personal care items (e.g., skincare, haircare, and cosmetics) due to hygiene reasons.
- Jewellery and watches unless they arrive damaged or defective.
- Items on sale or promotional offers.
Return & Refund Process
- Contact Us: Before returning an item, please contact us on WhatsApp: +92 320 9750738 with your order details and reason for return.
- Approval: Once your return request is approved, we will provide you with the return address.
- Shipping the Product: The customer is responsible for return shipping costs unless the item received is damaged or incorrect.
- Refund Processing: Upon receiving and inspecting the returned item, refunds will be processed within 5-7 business days via the original payment method.
Exchanges
If you receive a defective or incorrect product, we will replace it free of charge. Contact us immediately via **Whats